Free delivery on orders of CHF 80 or more
Lovingly created in Root, Lucerne
7.30 am–4.00 pm Telephone support
Order by 12 noon for next-day delivery
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Reporting platform



This platform enables you to report various issues concerning Aeschbach Chocolatier
securely and confidentially: 

The following issues, amongst others, can be reported. Click on the individual categories for further information.

This category covers all acts that unlawfully cause damage to a company’s assets. These include attacks on financial resources, intellectual property or tangible assets. Examples include fraud, theft, embezzlement, misappropriation, damage to property, and breaches of accounting regulations or expense claims.
- Sexual harassment: Any unwanted behaviour of a sexual nature, such as threats, pressure or inappropriate touching, which undermines the dignity or well-being of the person concerned.

- Bullying: Systematic, hostile behaviour aimed at isolating or marginalising a person in the workplace.

- Discrimination: Treating someone less favourably on the grounds of gender, age, origin, race, sexual orientation, language, social status, religion, disability or other personal characteristics.
A conflict of interest arises when private interests are prioritised over business interests. Examples

: - Conducting business with family members without the knowledge of Aeschbach Chocolatier.
- Recruiting and employing family members.
- Taking on secondary employment with business partners or competitors without the consent of Aeschbach Chocolatier.
- Concealing a potential conflict of interest.

Product manipulation occurs when a product is deliberately altered, falsified or misrepresented in order to deceive customers or business partners. Such actions jeopardise consumer safety and health, as well as trust in the company. This includes

: - Changes to a product’s composition, quality or shelf life.
- False or misleading information on labels or in product descriptions.
- Concealing defects or risks.
- Manipulation or misrepresentation of certifications, claims or test results.

It is prohibited to offer, promise or accept unlawful benefits (e.g. money, gifts) in order to gain a business advantage.
It is prohibited to hinder free and fair competition. This includes, in particular, illegal agreements with competitors regarding prices, products, quantities or markets.
A complaint is made when you report faults or dissatisfaction regarding a product, its packaging, delivery or service. This includes

: - Faulty, damaged or incorrect products.
- Faults with the packaging, such as inadequate protection or incorrect labelling.
- Delivery issues, such as late deliveries, incorrect quantities or damaged goods
.- Inadequate customer service or inappropriate support
.- Unmet expectations regarding product quality, packaging, delivery or service.

The following issues, amongst others, can be reported. Click on the individual categories for further information.

Fraud | Theft | Other property offences

This category covers all acts that unlawfully cause damage to a company’s assets. These include attacks on financial resources, intellectual property or tangible assets. Examples include fraud, theft, embezzlement, misappropriation, damage to property, and breaches of accounting regulations or expense claims.

Sexual harassment: Any unwanted behaviour of a sexual nature, such as threats, pressure or inappropriate touching, which undermines the dignity or well-being of the person concerned.
Bullying: Systematic, hostile behaviour aimed at isolating or marginalising a person in the workplace.
Discrimination: Treating someone less favourably on the grounds of gender, age, origin, race, sexual orientation, language, social status, religion, disability or other personal characteristics.

A conflict of interest arises when private interests are prioritised over business interests. Examples:
- Conducting business with family members without the knowledge of Aeschbach Chocolatier.
- Recruiting and employing family members.
-Taking on secondary employment with business partners or competitors without the consent of Aeschbach Chocolatier.
-Failing to disclose a potential conflict of interest

Product tampering occurs when a product is deliberately altered, adulterated or misrepresented in order to deceive customers or business partners. Such actions jeopardise consumer safety and health, as well as trust in the company. This includes:
- Changes to a product’s composition, quality or shelf life.
- False or misleading information on labels or in the product description.
- Concealing defects or risks.
- Manipulation or misrepresentation of certifications, information or test results

It is prohibited to offer, promise or accept unlawful benefits (e.g. money, gifts) in order to gain a business advantage.

It is prohibited to hinder free and fair competition. This includes, in particular, illegal agreements with competitors regarding prices, products, quantities or markets.

A complaint is made when you report defects or dissatisfaction regarding a product, its packaging, delivery or service. This includes:
- Faulty, damaged or incorrect products.
-Defects in the packaging, such as inadequate protection or incorrect labelling.
-Delivery issues, such as late deliveries, incorrect quantities or damaged goods.
- Inadequate customer service or inappropriate support
-Unmet expectations regarding product quality, packaging, delivery or service.

If you have any complaints, please feel free to contact our sales team directly: 


verkauf@aeschbach-chocolatier.ch

Please note that this is not an emergency service. In the event of an urgent matter posing a threat to your personal safety, please contact the relevant authorities: 

Police 117 | Ambulance 144


Further information on data protection relating to the reporting platform can be found here.

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