Aeschbach Chocolatier is a Lucerne-based company that has been delighting its customers with handmade Swiss chocolate and chocolate specialities for over 50 years. We are particularly well known for our ‘Blüeten’, our ‘Huusschoggi’, our ‘Why Nuts’ and our fine pralines and truffles – all made with a great deal of passion, tradition and high-quality ingredients.
Where is Aeschbach Chocolatier located?
The headquarters of Aeschbach Chocolatier, the ChocoDromo, is situated in Root in the canton of Lucerne. The ChocoDromo houses our chocolate museum, the ChocoCafé and one of our ChocoBoutiques. You’ll find our other ChocoBoutiques in Zug on Bahnhofstrasse and in the Zugerland Steinhausen shopping centre.
When are the various locations open?
Our opening hours are as follows: ChocoWelt: 363 days a year, except on 25 December and 1 January, daily from 10.00 to 17.00 (last admission at 16.00). ChocoCafé: 363 days a year, except on 25 December and 1 January, daily from 8.30 am to 5.00 pm. ChocoBoutique Root: Daily from 8.30 am to 5.00 pm. ChocoBoutique Zug: Tuesday to Saturday from 9.00 am to 6.30 pm. ChocoBoutique Steinhausen: Monday to Thursday from 9.00 am to 7.00 pm, Friday from 9.00 am to 9.00 pm and Saturday from 8.00 am to 5.00 pm.
Are there any vacancies at Aeschbach Chocolatier?
You can find our current vacancies on our careers page and on jobs.ch. If you’d like to join our ChocoTeam, it’s worth checking our careers page regularly. We’re also always keen to receive interesting unsolicited applications.
How can I get in touch?
We’re happy to answer your questions and help with your enquiries. You can reach us by telephone on +41 41 747 33 33 or by email at verkauf@aeschbach-chocolatier.ch. Our back office is open Monday to Friday from 7.30 am to 12.00 pm and from 1.30 pm to 5.00 pm (until 4.00 pm on Fridays).
Online shop
Which payment methods are accepted in the online shop?
You can pay for your purchase conveniently by credit card, debit card or via TWINT. The payment process is encrypted and meets the highest security standards, so you can order with complete peace of mind.
How much does delivery cost?
Delivery within Switzerland and Liechtenstein is free for orders totalling CHF 80 or more. For orders under CHF 80, a flat-rate delivery charge of CHF 7.80 applies.
Where does Aeschbach Chocolatier deliver to?
We currently deliver all Aeschbach Chocolatier products exclusively to Switzerland and Liechtenstein. International deliveries are not currently available.
How long will it take for me to receive my delivery?
The estimated delivery time is approximately 1 to 3 working days. Delivery times depend, amongst other things, on when the order is placed and the current temperatures. We do not dispatch chocolate on hot days, as we want to ensure the quality of our premium products for our customers at all times.
How is my order dispatched in hot weather and high temperatures?
As we want to ensure the quality of our premium products for our customers at all times, we do not dispatch any products on particularly hot days. Where possible, we recommend that you collect your order from one of our boutiques.
Can I have gifts sent directly to a different address?
Yes, you can: you can specify different delivery and billing addresses at checkout. For gifts, you also have the option to personalise gift cards.
Can I collect my online order from a boutique?
Yes, it is possible to collect your online order directly from our ChocoBoutiques. Please let us know in good time, ideally in the comments field when placing your order, or contact us by telephone on +41 41 747 33 33.
ChocoWelt
When is ChocoWelt open?
ChocoWelt is open 363 days a year from 10.00 am to 5.00 pm; last admission is at 4.00 pm. We are closed on 25 December and 1 January.
How long does the tour take?
You should allow around 60–90 minutes for the interactive tour – you can explore ChocoWelt at your own pace, at your leisure.
How much is the admission fee?
Adults aged 16 and over: CHF 17.– including a CHF 5.– voucher Adults on AHV/IV benefits: CHF 15.– including a CHF 5.– voucher Children aged 6 to 16: CHF 9.– Children under 6: free The CHF 5.– voucher can be redeemed at the ChocoCafé and in all ChocoBoutiques.
Do I need to book in advance to visit ChocoWelt?
No booking is required for individuals and small groups. For groups of 10 or more, school groups and groups wishing to visit ChocoWelt outside opening hours, we are happy to accept bookings by email at chocowelt@aeschbach-chocolatier.ch or by telephone on 041 747 33 63.
How much does it cost to decorate a chocolate bar?
Our ‘ChocoPlus’ add-on, which allows you to personalise and decorate a bar with delicious ingredients, costs CHF 11 per bar. This fee is in addition to the ChocoWelt admission charge. It is not possible to decorate a bar without an admission ticket, as the activity takes place in ChocoWelt. You can also book the ‘ChocoPlus’ offer on the spot.
Is the tour guided?
No, you are free to explore ChocoWelt at your own pace. Look forward to discovering the world of chocolate at your own pace – with interactive stations and plenty of opportunities for tasting.
How do you get to ChocoWelt by public transport?
You can reach ChocoWelt by train (S1) from Lucerne or Baar to the SBB station ‘Root D4’. Take bus number 1 from Lucerne or number 23 from Gisikon-Root to ‘Root D4, Oberfeld’.
Is there on-site parking?
Yes, there are plenty of free parking spaces available right next to the ChocoDromo, which are easily accessible. We also have parking facilities for coaches.
Is ChocoWelt accessible for people with disabilities?
Yes, the entire attraction is wheelchair-accessible and designed to be barrier-free. It is also easy to visit with a pushchair.
In which languages can I explore ChocoWelt?
You can explore ChocoWelt in German and English – all the stations are labelled with fascinating information about your chocolate experience. We do not currently offer an audio guide.
What happens if I arrive late for my booking?
If you are late, we cannot guarantee that your booked experience will be able to go ahead in full. This depends on the situation. If you are more than 15 minutes late, please ring our ChocoTeam on 041 747 33 63 to let us know.
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ChocoBoutique
When are the ChocoBoutiques open?
ChocoBoutique Root: Daily from 08.30 to 17.00. Closed on 25 December and 1 January.
ChocoBoutique Zug: Tuesday to Friday from 09.00 to 18.30; Saturday 09.00 to 16.00; closed on Sunday and Monday.
ChocoBoutique Steinhausen (Zugerland): Monday to Thursday 9.00 am to 7.00 pm ; Friday 9.00 am to 9.00 pm ; Saturday 8.00 am to 5.00 pm ; closed on Sundays.
Can I only use the gift card in the boutiques?
You can redeem our gift cards in all our ChocoBoutiques, as well as at the Chocolate Museum and in the café (including ChocoBrunch). The gift card cannot be redeemed in the online shop.
Do the boutiques offer gift wrapping?
Yes, our boutiques offer a wide selection of beautiful gift wrapping, high-quality boxes and seasonal gift ideas. On request, our team will be happy to wrap your gift on the spot for an additional charge of CHF 3.–.
Do the ChocoBoutiques offer seasonal products?
Of course! Let us surprise you with our seasonal chocolate creations. Especially at Easter and Christmas, there are creative and delicious chocolate specialities for you to discover. You’ll also find a small selection of these items in our online shop.
ChocoCafé
What are the café’s opening hours?
Our café is open daily from 8.30 am to 5.00 pm. We’re open 363 days a year. The café is closed on 25 December and 1 January.
Can I bring my dog with me?
For hygiene reasons, dogs are not permitted inside the ChocoCafé or anywhere in the building. However, dogs are very welcome on our terrace! There, you can sit back and relax whilst enjoying your visit with your four-legged friend.
Do I need to book?
You don’t need a booking for spontaneous visits. For groups of five or more, we ask that you book in advance – either directly online or by telephone on +41 747 33 33.
Do you offer gluten-free and lactose-free options?
We’re happy to provide gluten-free and lactose-free options for breakfast if booked in advance. If you have any allergies or intolerances , please contact our ChocoTeam directly; they’ll be happy to provide information about our ingredients.
Do you have vegan menus?
We do not currently offer a set vegan menu. However, some products may be vegan, subject to availability. We’d be happy to provide you with information on individual ingredients and possible options when you visit.
When is the terrace open?
The terrace is always open during the warmer months when the weather is fine and is the perfect place to relax. During the winter months, it is also open, subject to weather conditions and available capacity. From here, you can enjoy a magnificent view of Mount Pilatus, the stream flowing past and the surrounding woodland. In summer, large parasols provide pleasant shade and added comfort.
Corporate
I’d like to personalise some chocolate. How do I go about it?
Please take a moment beforehand to consider the quantity you require, your budget per item, the occasion and your individual ideas. On our corporate page, you can explore our current range of customisable chocolate gifts.
Our sales team is always on hand to offer personalised advice: Contact us at verkauf@aeschbach-chocolatier.ch or simply send us your enquiry via the contact form. Together, we’ll find the right products, discuss creative design options and guide you step by step towards your bespoke chocolate gift
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Do you offer corporate gifts or presents for staff?
Yes, we offer a wide selection of high-quality chocolate gifts. What’s more, our products can be personalised with your own design, your logo, bespoke packaging or a personal message. We’d be happy to advise you on putting together the perfect gift for your occasion.
Can my company logo be placed on the packaging or products?
Yes, many of our products can be customised with your logo or your own branding. We review every enquiry with great care and attention to detail. We’d be happy to advise you personally and work with you to find the perfect chocolate gift for your occasion.
Do you also offer small quantities?
Yes, many of our products can be ordered and personalised even in small quantities. As every enquiry is unique and the options vary depending on the product, we’d be happy to advise you personally.
What’s the best way to contact Aeschbach Chocolatier?
You can easily reach us by telephone on +41 41 747 33 33, by email at verkauf@aeschbach-chocolatier.ch or via our contact form. Our back office is open Monday to Friday from 7.30 am to 12.00 pm and 1.30 pm to 5.00 pm; on Fridays, we close at 4.00 pm.
Who should I contact for corporate enquiries or personalised orders?
For corporate gifts, personalised chocolates or quotations, please feel free to fill in our contact form or contact our sales team directly by email at verkauf@aeschbach-chocolatier.ch.
How do I get in touch with ChocoWelt?
For enquiries about the visitor experience, group bookings, guided tours or events, you can contact our events team by email at chocowelt@aeschbach-chocolatier.ch or by telephone on +41 41 747 33 63.
